There are a few important things to keep in mind when returning a product you have purchased from Homage Books Online .Please ensure that the item you are returning is repacked with the original invoice/receipt. We will only exchange any product(s), if the product(s) received has any kind of defect or if the wrong product has been delivered to you. Contact us by emailing us images of the defected product at email@example.com or calling us at 021-32778692 (Mon to Fri 11am to 7pm and Sat 11am to 6pm) within 3 days from the date you received your order. Please note that the product must be unused with the price tag attached. Once our team has reviewed the defected product, an exchange will be offered for the same amount.